FAQs
Got questions? We’ve got answers. Here are the most common things customers ask before booking with Faksol.
FAQs
Do you operate on weekends?
Yes, Faksol operates daily from 9:00 AM to 10:00 PM, including weekends and public holidays.
What areas do you serve?
We provide services across all major cities in West Malaysia, including Kuala Lumpur, Selangor, Penang, Johor Bahru, and more.
What types of airconds do you service?
We handle wall-mounted and cassette-type air conditioners for chemical cleaning, installation, and replacement.
How do I book a service?
You can call or WhatsApp us at +6014-6757466, or fill out the booking form on our website.
Do you install airconds if I already have my unit?
Yes, we provide installation services for customer-owned units as well as new unit installations.
How much does your service cost?
Prices vary depending on the service type, aircond model, and location. Contact us for a free quote.
How long does an aircond chemical wash take?
A typical chemical wash takes around 45–60 minutes per unit, depending on the condition.
Do you provide a warranty on your services?
Yes, we provide a service guarantee. If you face issues within 48 hours after service, contact us and we’ll resolve it promptly.
Can I reschedule my booking?
Yes, you can reschedule at least 2 hours before your appointment without any charges.
Do you handle urgent or same-day service requests?
Yes, we accept urgent service requests subject to technician availability.